Eşik · Support

Support

Last updated: 15 October 2026

Contents

Last updated: October 15, 2026

Eşik is an iOS symptom tracker, cycle analysis, and medical preparation app designed for women navigating perimenopause and menopause.

Official Support: hello@faapps.io We personally read and answer every email within 2 business days. If you are reporting an issue, please include your device model and iOS version to help us troubleshoot faster.

Frequently asked questions

Where is my health data stored?

By default, solely on your device. In guest mode, all your symptoms, cycle days, sleep logs, and personal notes remain entirely on your local device storage and are never transmitted to any external server.

If you have created an account via Settings (Sign in with Apple; phone-number sign-in only where it is enabled), your records are securely synchronized to your personal, encrypted cloud database (Supabase) to prevent data loss across devices. Your health data is strictly never sold or shared with any third parties or advertising networks.

How do I cancel my subscription?

All purchases and billing are processed directly by Apple. You can manage or cancel your subscription at any time using these steps:

  1. Open the App Store on your iOS device.
  2. Tap your Profile icon (Apple Account) at the top right.
  3. Tap Subscriptions.
  4. Select Eşik and tap Cancel Subscription.

You can also navigate to Eşik Settings → Subscription → "Manage Subscription" to jump directly to Apple's subscription screen. After canceling, you will keep Eşik Plus features until the end of your current billing period. To restore a previous purchase on a new phone, use Settings → Subscription → "Restore purchases".

How do I export or delete my data?

  • Data export (CSV): In Eşik, go to Settings → Data → "Export (CSV + PDF)" (the same action is on the Reports tab). Your records are prepared as CSV files and a PDF that you can save, send to yourself, or share with your healthcare provider. Exporting is free.
  • Account & data deletion: Go to Settings → Account and data → "Delete account" to permanently erase your account, all associated cloud data and the account records on this phone (delete_own_account); exporting first is recommended. If you signed in with Apple, you may be asked to confirm with Apple again. An Eşik Plus subscription is not cancelled automatically; cancel it separately in the App Store. If you can no longer reach your phone number or Apple account, write to hello@faapps.io. If you are using Guest Mode, go to Settings → Data → "Delete all my data" to erase all records on this phone (exporting first is offered); deleting the app from your device also removes everything.