Support

Rounds and stories

When do rounds start?

Every Tuesday and Thursday at 20:00 (Turkey time). In the Tuesday round the curtain decision comes on Friday at 20:00, in the Thursday round on Sunday at 20:00; after that you have 24 more hours to decide. The countdown in the Lobby always shows your own next round.

How do I choose which round to join?

Without Perde+ you join one round a week. Pick the day with the Tuesday / Thursday selector under the countdown in the Lobby; Thursday is the default. Your choice applies to your first round that hasn’t been prepared yet; it locks in the half hour before a round starts. If you already had a story in a round that week, your new choice applies from next week. With Perde+ you join both rounds.

How does the curtain open?

A story lasts 72 hours of writing only; if you both ask for +24 hours, it is extended once. When the time is up, you both say “Open it” or “Keep it closed” without seeing each other’s decision. If you both say “Open it”, your photos and nicknames appear at the same moment. If one of you doesn’t want to, the story quietly closes and only “This story ends here” is shown; who said no is never shown. If you like, turn on “Show my name too” on the decision screen to show your real name for that story.

Why won’t my first message send?

The first message must be a sentence of at least 40 characters or a real answer to the daily question. Before the curtain opens, messages containing a phone number, social media name or link aren’t sent either; your message stays in the draft. You can share contact details once the curtain opens.

Why didn’t I get a story this round?

There can be a few reasons:

• There weren’t enough people in your city for that round.
• You were queued this round to keep it gender-balanced; you have priority in your next round.
• People you met before, excluded or have in your contacts are left out; there may have been no one suitable left.
• Your selfie verification isn’t complete yet.
• If you didn’t write at all in the first 24 hours of your previous story, only one story opens for you this round.
• If you didn’t write in any of your stories for three weeks, your account may be paused; you can come back from the Lobby.

Cities

My city isn’t on the list

For now, rounds run in Istanbul, Ankara and Izmir. If you’re in another city or chose “Not listed”, you can still sign up and set up your profile; you go on the waitlist. We start once there are enough people in your city. Inviting people around you with the invite codes in the Lobby makes it start sooner.

How do I change my city?

Settings › Account › City. The change applies from your next round; your ongoing stories continue. You can change your city once every 30 days; the first change after sign-up is free. No change can be made in the last half hour before your round is prepared (19:30–20:00).

Perde+ and Single round

What does Perde+ give me?

Both rounds, Tuesday and Thursday; four stories in each round; all your finished stories in the archive. The weekly (₺99.99), monthly (₺249.99) and yearly (₺1,499.99) options give the same service. Perde+ is an auto-renewable subscription; there is no free trial. Without Perde+ you still get two stories in one round every week.

What is a Single round?

A one-time purchase that doesn’t renew (₺59.99). It opens your next round, the one whose countdown you see in the Lobby, with four stories; it doesn’t add a second round. It counts as used once that round opens and you have at least one story; if the round doesn’t open or no story comes up, it carries over to your next round. It belongs to your Perde account and doesn’t need restoring. The Single round isn’t offered while Perde+ is active.

How do I manage my subscription?

Perde+ is managed in your Apple account. Payments and billing are handled by Apple; your card details never reach us. Deleting your account doesn’t end the subscription.

I bought Perde+ but don’t see it, or I moved to a new phone

Settings › Subscription › Restore purchases. If your purchase is waiting for approval, Perde+ turns on by itself once it’s approved. A subscription belongs to a single Perde account; if it was bought with another Perde account, it won’t turn on in this one. If the problem continues, write to hello@faapps.io.

I want a refund

Because purchases are made through Apple, refund requests are subject to Apple’s rules and are made to Apple. If Apple refunds a purchase, the right tied to it ends as well.

Account and data

How do I add my real name?

Settings › Account › Your real name. It’s optional; the other person sees it only in a story where the curtain has opened, and only if you turned on “Show my name too” for that story on the decision screen. If you remove your name, all your sharing choices are turned off too.

Why can’t I change my photo?

While you have an open story, your profile photo is locked; this way both photos are in place when the curtain opens. You can change it once your stories are over.

Selfie verification isn’t working

Try again in good light with your whole face visible. You can make up to five attempts in 24 hours. If you can’t be verified in three attempts, your account goes to our team for review; you’ll see the result in the app. Your selfie is compared on your phone and never sent to the server.

I don’t want to meet people from my contacts

Settings › Privacy › Exclude people I know. Numbers are turned into one-way hashes on your phone; names and numbers never go to the server. Only people who signed in with their phone and whose numbers are saved in your contacts can be excluded. If you realise during the curtain decision that you know the other person, “I know this person” closes the story quietly.

How do I download my data?

Settings › My data › Download my data. Your profile, answers, consent records, the messages you wrote, the reports you made and your purchase records are prepared as a single JSON file that you can save from the share sheet or send to yourself.

How do I delete my account?

Open Settings with the icon at the top right of the Lobby: My data › Delete account. Your account, photos and all your stories are deleted permanently; deletion can’t be undone. If you signed in with Apple, you’ll be asked to confirm with Apple once more. If you have a subscription, it continues with Apple; subscriptions are managed in your Apple account. If you can no longer reach your phone number or Apple account, write to hello@faapps.io. What is deleted, and the limited exceptions, are in the Privacy Policy.

My account is on hold

Your account may be under review because of a report or a rule violation. If you think it’s a mistake, write to hello@faapps.io and include the phone number linked to your account or your Sign in with Apple email.

Safety and reporting

How do I report someone?

Tap Report in the conversation, choose a category (harassment, fake profile, suspected scam, under 18, other) and, if you like, say a little more. The person you report is blocked, removed from their stories in that round immediately, and the report is reviewed by our team within 24 hours. Your report is not shown to the other person. You can also close a story that bothers you with End; you won’t be introduced again.

Before meeting in person

If you decide to meet in person after the curtain opens, meet for the first time in a busy public place, tell someone close to you where you’ll be and arrange your own transport. Report anyone who asks you for money or help. In an emergency, call 112.

Legal documents

• Privacy Policy
• Explicit Consent
• Terms of Use

You can also send requests under the KVKK (Turkish data protection law) to hello@faapps.io.